3/5
The facility itself is very nice. I had a problem with the child watch experience my first time and don’t think I will try again. There were 2 staff and only one other kid, so I didn’t think it was a big deal to write my phone number on a sticky note and get my account updated with both parent’s phone number (this is how you are contacted in case of emergency, illness, crying, etc.). They told me other times of the day there can be over 30 kids and I wouldn’t have relied on a sticky note substitution if that had been the case due to shift changes, breaks, or more staff present who may not be able to coordinate easily during a busy time.
The person at the front desk first wanted to remedy the situation by changing the phone number on the account to mine, but I insisted each parent needs to be able to be contacted easily depending on which parent drops off the kids. She said “the system” wouldn’t allow that and that they would have to put a note in on the iPad in the child watch area. I told her they had sent me to the front desk, and the back and forth continued until she finally said, “You know what? I’ll take care of it,” took my phone number and said it had been taken care of.
I asked the child watch staff to send a test message upon picking up the kids to make sure everything was working now. Neither parent received the 2 test messages they sent, and they don’t input a phone number, “the system” automatically sends it to the phone number on file.
I returned to the front desk to let the person know that our issue had not been resolved and I had spent time in the facility under the impression I could be contacted, when that was not the case. The front desk person was clearly perturbed that this was an issue for me, and said they’d not been able to go into the child watch to make the correction because they were the only person on duty at the front desk.
Being unreachable and the amount of hassle and resistance involved in becoming reachable should my kid need me is a safety concern and not acceptable to me. Apparently all the Greater Dayton YMCAs use the same system that either doesn’t have basic capabilities, or on which the staff are insufficiently trained. Either way I’m not comfortable with it and don’t think I should be made to feel like the “difficult” patron for politely but persistently insisting this is not negotiable.