[solidcore] - Brooklyn, New York

Rita W.

Mixed experience - great workout, but major drawbacks:

I’ve been going to this gym for a while now, and I can only give it a partial recommendation. The workouts themselves are tough and effective, and the instructors are fantastic – they really know what they’re doing and push you to get the most out of every session.

However, the facility is another story. It’s consistently dirty. The floors, lockers, and even the bathrooms are often covered in hair, dirt, and trash. It’s hard to overlook this, especially when you're paying a premium for a membership. The cleanliness of the space really needs attention. It’s currently unacceptable.

Speaking of the membership, it’s incredibly expensive for what you’re actually getting. When you compare the quality of the facility and services to the price, it just doesn’t add up.

Another major downside is their class rescheduling policy. You can’t modify the time you’re signed up for less than 10 hours before the class without losing a credit or being charged a fee. This feels very inflexible and as though the company doesn’t prioritize customer experience. It’s frustrating when life happens, and you can’t adjust your schedule without penalty.

Overall, if you're looking for a solid workout and great instructors, this gym has it. But unless you're okay with the cleanliness issues and a strict, inconvenient class policy, I’d say there are better options out there.

Alena

Like the previous comment mentioned, the customer service in this location is terrible. I wasn’t aware of the 5 minute late policy and the way the receptionist didn’t let me inside was not a good experience. She was smirky, cold and not polite. I payed money and was left embarrassed. That should not be an experience for anyone, let alone loyal customer who was never late before. Won’t be taking solidcore anymore, back to Ritual Movement

Ying C.

I had an unfortunate experience at this location. I visited recently and encountered extremely poor customer service. The staff member I interacted with was unresponsive and dismissive, which left me feeling disrespected and frustrated. When I tried to communicate, I was ignored, and the situation escalated unintentionally.

While I understand that accidents can happen in high-stress situations, the way this was handled by the customer service representative was unacceptable. I hope the business takes steps to improve how they handle customer interactions, as professionalism and empathy are crucial when addressing customers.

Paulina A.

This was my first time taking a Pilates class which has been on my to do list. Portia conducted the class that I enrolled in and she was helpful and amazing. It was a struggle initially but I would definitely love to come back and try it out again in the future.

cass B.

I took Morgan’s off peak class - she’s extreme knowledgeable and passionate . It’s my first solid core experience. She was EXTREMELY encouraging and adjusted me 100 times haha I needed it . Judgement free zone ! Class was H A R D! I would definitely try it again … with a beginner class next time .

Janet C.

Solidcore changed my life; I always hated people that said stuff like that, but here I am. Try a few instructors to find a good fit. Completely transformed my joint stability with all of the slower-paced movement. It's not Pilates, it's Pilates' identical cousin.

Julia W.

Super friendly teacher who took the time to explain things as it was my first class in the studio. Amazing work out.

Robert V.

Very high energy and very tough workout. The group setting was fun. A bit expensive but worth it if you can afford it.